About A&D India

A&D Instruments India Private Limited (A&D India) is a proprietary branch of the parent Company of A&D Company Limited Japan.

A&D stands for Analog & Digital. As our name suggests, we believe in combining the powers of Analog and Digital to build high precision products.

A&D Company Limited was founded in Japan in 1977 by a group of 13 engineers led by Hikaru Furukawa. We are pioneers and world-class producers of advanced measuring, monitoring, controlling and testing instruments.

We set up our sales and technical centre in Gurgaon, Haryana in the year 2008. In India, we are focused on the promotion, sales and after-sales services of A&D products, backed by an extensive service network throughout the world.

We serve our customers from the various branch offices set up at strategic locations in the country for effective reach in the market and to provide one of the most efficient after-sales customer support.

Our branch offices in Delhi, Kolkata, Mumbai, Chennai, Bangalore and Hyderabad combined with a nationwide dealer’s network ensure that our products and services are easily accessible across India.

Our products and services now cater to various industries like Jewellery (Hallmarking & Touch), Pharma, Research Institutes, Scientific/Laboratories, and other Industrial applications.

Diverse applications from A&D products

Mission Statement

We are on a mission to build the World’s Best High Precision products.

We facilitate analog and digital conversion to help understand and utilize information within the environment. Our products with precision measurement and controlling technology help assist our customers to create additional value. This contributes to the development of industry and promotes healthy living.

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Message from Managing Director

Director

Mr. Chikara Arai

Managing Director

A&D Company Ltd, Japan has a long and proud history in India having established a trusted clientele going back several years ago.

The overwhelming recognition of our brand by Indian users has made us a successful subsidiary of A&D in India which was set up in the year 2008.

At A&D, we continue to build our legacy of manufacturing Electronic Weighing Balances & Scales, Test & Measuring Instruments, Inspections and Medical Products under the best quality and international standards. In fact, quality is the cornerstone of our success.

Our consumers are at the heart of our existence and remain our top priority. While we are a global company with a high track record in quality standards, we tailor our products to suit local needs and ensure our products are always at the right place and at the right time.

I am proud to be a leader for this fast growing company providing superior quality products and services to our esteemed customers in India.

As a company that focuses on the safety of our products, health of our people and the environment, I sincerely hope that our technology, products and services will contribute to the growth of the economy of India and to the healthy life of Indians.

Service & Technical Department

A&D India has an efficient technical support apparatus in place to offer prompt support and assistance to our customers. Our staff is trained in helping our customers in understanding or using or troubleshooting any A&D product/service.

Service & Technical Centre at Head Office, Gurugram.

A fully-functional service centre in Gurugram, Haryana has been established to offer quick repair services to our valuable customers. In the rare event of product malfunction or related issues; our technical team ensures prompt solutions.

Our Service & Technical engineers are trained and accredited at A&D Japan Technical Centre. A&D Company Limited, Japan as a global organisation ensures uniformity in operations across different subsidiaries of the world by training all the technical staff in conjunction.

Prompt delivery of material, Easy & Accessible Support

Time is critical so we ensure prompt and orderly delivery of material from our well equipped and stocked warehouse to all our customers.

We have set up an authorised dealership network across the country in order to efficiently deal with the growing number of consumers.

A&D India dealers are trained professionals, skilled to solve problems of our end users.

Our customers can give a quick call, email or visit A&D showrooms or dealers in their region for any services.

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Repair Services with genuine spares from A&D Japan

A&D Company Limited, promises uniform quality across the world along with exceptional experience to our customers. We are known for quality, legitimacy and transparency in our services.

Our main focus is to ensure affordability and accessibility of our products without compromising on the quality. The spare parts are imported from A&D Company Limited, Japan, and the repair prices are minimal so our customers in India can enjoy access to high-quality products and services in a cost-effective manner.

The quality of every product is thoroughly verified by matching it with the original technical specifications after every repair or service.

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Free 6 months Extended Warranty (12 months plus 6 months EXTRA )

As we continue to build a trustworthy relationship with our valuable end users, we are offering a free 6 months extended warranty on A&D products purchased and used within India only.

In the rare case of any manufacturing defect in the products, feel free to contact our service and technical team for a prompt solution. To avail this offer, please return warranty counterfoil (with full contact details) to Gurugram office.